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For best results, position your Home Wireless Broadband Modem near a window, away from direct sunlight. Yes, Home Wireless Broadband should work in multi-dwelling units (like apartments) and multi-storey properties. Will Home Wireless Broadband work if I live in an apartment or own a two storey property? If you need to move house, please contact us so we can check coverage at your new address. Please note: Home Wireless Broadband is only for use within Australia at the address nominated on your application. Home Wireless Broadband is currently available at select addresses only. Where is Home Wireless Broadband available? To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service. Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. Is there a cancellation fee for Home Wireless Broadband? if you leave after 18 months you would pay $8 x 6 (the number of remaining months), a total of $48. The non-return fee is calculated as $8 multiplied by months remaining in the first 24 months e.g. If you do not return the Home Wireless Broadband Modem within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. If you cancel your plan within 24 months of connecting or if your order is withdrawn by us, you must return the Home Wireless Broadband Modem in good working condition to us. What is the Home Wireless Broadband Modem Non-return fee? All our new Home Wireless Broadband customers will get this modem included with their plan. To use Home Wireless Broadband, you must use the Home Wireless Broadband Modem supplied by us. Do I need to purchase any new hardware or equipment to use Home Wireless Broadband? No, it isn’t possible to accrue any excess charges with Home Wireless Broadband. TPG will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge. Home Wireless Broadband is provided on a prepaid basis. How am I billed for my Home Wireless Broadband service? Is there a contract to purchase Home Wireless Broadband?Īll Home Wireless Broadband plans are available on a no lock-in contract. If you do not port your phone number to us at the time of applying for the Home Wireless Broadband service you will not be able to apply for Virtual Phone at a later date. Note: Making calls and all other phone features will be unavailable.

Keep your existing phone number, should you wish to switch back to NBN, or switch to a phone service with another provider.

Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).

It does not include a standard phone service.Įligible existing TPG broadband customers can get an optional Virtual Phone service which allows you to: Home Wireless Broadband is a data-only broadband service. Your Home Wireless Broadband Modem broadcasts a WiFi signal throughout your home so you can wirelessly connect your smartphone, laptop and other WiFi devices.ĭoes Home Wireless Broadband include a phone service?

WiFi is a method to connect devices to your modem.

Your Home Wireless Broadband Modem connects to nearby mobile towers to deliver internet to your home.

Home Wireless Broadband is a broadband access service that connects your home to the internet.

Home Wireless Broadband and WiFi are related, but they're not the same thing. How is Home Wireless Broadband different to WiFi? We’ll check coverage at your address before we connect your service. It's a great alternative to fixed line broadband services such as the NBN, particularly for those who are currently on a basic NBN12 plan. Home Wireless Broadband is a Fixed Wireless broadband service powered by the 4G mobile network.